Moving house or sorting out an online account? Find the next steps and the official service you need.
Australia Post can forward your letters and parcels to your new address, or hold them while you are away. You need proof of identity to apply, and a concession card if you choose a concession service.
Use Forgot username or Forgot password on the sign-in page first. If your account is locked, unlock it with your unique username and current password. The myGov helpdesk is on 132 307, option 1.
You link each government service from inside your myGov account. If you need a linking code or the link fails, contact that service, not the myGov helpdesk.
myID is the Australian Government's Digital ID app. You need a smart device, a personal email address and to be 15 or older. Each online service sets a minimum identity strength, so check that before verifying extra documents.
Post & parcels
Australia Post can forward your letters and parcels to your new address, or hold them while you are away. You need proof of identity to apply, and a concession card if you choose a concession service.
Read guideGovernment services
Use Forgot username or Forgot password on the sign-in page first. If your account is locked, unlock it with your unique username and current password. The myGov helpdesk is on 132 307, option 1.
Read guideGovernment services
You link each government service from inside your myGov account. If you need a linking code or the link fails, contact that service, not the myGov helpdesk.
Read guideGovernment services
myID is the Australian Government's Digital ID app. You need a smart device, a personal email address and to be 15 or older. Each online service sets a minimum identity strength, so check that before verifying extra documents.
Read guide
